INFO

Contact us
FAQs
Return policy
Shipping
Terms and Conditions

Contact us

We are happy to help you with any question regarding orders, products or returns. Please, contact our customer service at: qchaircare@gmail.com

FAQs

How do I apply RA?

Take a few drops and apply them directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Apply once daily to a clean scalp. If you use dry shampoo or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply RA when your scalp has been freshly cleaned. 

Our formula is 100% vegan and natural and is very gentle. However, everyone is not the same, some people are sensitive to natural ingredients. If you are concerned about how your body will react to our serum, we recommend that you do a spot test to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

Do RA hair serums work for men?

Men can absolutely use and many men have had success with our products.

Will the RA work if I have dandruff?

Yes! The most important thing is to get the serum to your scalp and to apply it regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.

  • Apply the serum to a clean scalp, preferably after washing and towel (or blow!) drying.
  • Apply the serum at night so that the serum can work during your body's natural restorative process.
  • After applying the serum, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration. 
When can I expect to see results when using RA?

When using RA, you can expect to see results in about 4-6 weeks, if you're applying RA twice daily.

RA takes 4-5 months to show results IF applied once daily. The growth cycles for hair can be long so it does take longer to see results. If you want help troubleshooting your results, we’re here to help.

Does RA work on colored or processed hair?

Yes! Our Root Accelerator works at the follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results. 

How is RA different from other ones out there?

RA uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Other hair serums or growth products often contain chemicals and drugs that can also have side effects. Our products are always natural and vegan.

Can I use the RA if I'm pregnant or breastfeeding?

We get this question a lot. Only your obstetrician can tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is that they contain hormones. And the more common hair serums contain minoxidil, which is a drug. RA does not contain any synthetic hormones or drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (find it on a product page) to your doctor.

Return policy

We understand that sometimes things don’t work out.

If you are not 100% satisfied, you can initiate a return up to 30 days from the date of purchase. After 30 days, you can initiate a return for store credit or an exchange up to 90 days from the date of purchase. To qualify for a refund, please return the product, new or used.

Returns have a handling fee of $8.45 per order. Once we receive your return, we will refund the original payment method, minus the original shipping fees which are non-refundable.

Shipping

Why hasn’t my tracking information been updated?

You will receive your tracking information within 24-48 hours. If it’s been more than 48 hours and you still haven’t received your tracking information contact us qchaircare@gmail.com.

How do I return an item?

If you'd like to return your item, we're here to help. Click here to get started. You will need your order number and shipping zip code ready to get started.

How much is shipping?

UNITED STATES

Subscription orders ship for free!

Regular orders ship for a flat rate of $4.95.

INTERNAIONAL

Orders over $160.00 ship for free!

Orders under $160.00  ship for a flat rate of $25, depending on your location

Duties and taxes get charged at checkout (no additional fees due upon delivery)!

Where do we ship to?

We ship almost everywhere. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.

We may ship to your country even if you don’t see it on the list. Just add your item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you! 

What if I want to change or cancel my order?

Once placed, an order can't be changed or canceled. However, if you had a change of heart you can always return any item. You can contact us through this link

Terms and Conditions

This website is operated by Root Accelerator. Throughout the site, we use the terms “we”, “us” and “our” in reference to Root Accelerator. This website, including all information, tools and services to which it gives access, is offered by Root Accelerator to you as a user, provided that you accept all of the terms, conditions, policies and notices stipulated here.

By visiting our site and/or purchasing something from our company, you are taking part in our "Service" and agreeing to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Service"). ”), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants and/or content providers.Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this Agreement, you may not be able to access the Website or use its Services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.